Privacy Policy
Last Updated:
August 26, 2026
ShoeHeals, Inc. (“ShoeHeals,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit or interact with our website, www.shoeheals.org (the “Website”), including when you make a donation, submit a request or application, sign up for communications, register for an event, purchase merchandise if offered, volunteer, partner with us, or otherwise contact ShoeHeals.
By using the Website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will request that consent separately.
Information We Collect
Depending on how you interact with the Website, we may collect the following categories of information:
Contact information, such as your name, email address, telephone number, mailing address, and organization or job title.
Donation and transaction information, such as donation amount, transaction date, selected campaign or purpose, and limited transaction details. Payment-card information may be processed directly by a third-party payment provider rather than stored by ShoeHeals.
Information submitted through forms, such as shoe requests, volunteer applications, partnership inquiries, event registrations, membership or community forms, and general inquiries.
Communications information, including messages you send us and your preferences for receiving email communications.
Website usage information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from technical information, and dates/times of Website activity.
Cookie and similar technology information, depending on the tools enabled on the Website.
Information you choose to provide in connection with testimonials, photographs, videos, social media interactions, or other public-facing content.
How We Use Information
To operate, maintain, secure, and improve the Website.
To respond to questions, requests, applications, and inquiries.
To process donations, purchases, registrations, and other transactions or requests.
To communicate with you about donations, programs, events, volunteer opportunities, partnerships, organizational updates, and other matters you request or that may be permitted by law.
To administer programs and services, including coordinating shoe requests, community resources, volunteers, partners, and events.
To understand Website usage, troubleshoot technical issues, and evaluate Website performance.
To prevent fraud, abuse, security incidents, and other harmful or unlawful activity.
To comply with legal obligations, respond to lawful requests, and protect the rights, property, and safety of ShoeHeals and others.
For other purposes disclosed at the time information is collected or otherwise permitted by law.
How We Share Information
ShoeHeals does not sell personal information for monetary consideration. We may share information in the following circumstances:
Service providers and vendors that help us operate the Website or carry out organizational functions, such as hosting, payment processing, email delivery, analytics, event registration, technology support, or security.
Partner organizations or service providers when reasonably necessary to administer a program, referral, event, or service you have requested or where you have otherwise authorized the disclosure.
Professional advisers, insurers, auditors, legal counsel, or similar parties where appropriate.
Government authorities, courts, regulators, or other parties when required by law, legal process, or to protect rights, safety, or security.
A successor or related entity in connection with a merger, reorganization, restructuring, financing, transfer of assets, or similar organizational transaction, subject to applicable law.
Donations and Payment Processing
If you make an online donation or purchase, payment information may be collected and processed by a third-party payment processor. The processor’s privacy policy and terms may apply to that processing. ShoeHeals does not intend to store complete payment-card numbers on its own systems unless expressly stated and lawfully supported by its payment-processing practices.
Cookies and Similar Technologies
The Website may use cookies, pixels, local storage, analytics tools, and similar technologies to remember preferences, understand Website usage, improve functionality, maintain security, and measure communications or campaigns. The specific technologies used will depend on the Website configuration. You may be able to control certain cookies through your browser or device settings. Disabling some technologies may affect Website functionality.
Email and Marketing Communications
If you subscribe to ShoeHeals communications, we may use your contact information to send newsletters, event announcements, organizational updates, fundraising communications, or other messages consistent with your preferences and applicable law. You can unsubscribe from promotional email communications by using the unsubscribe link in the message or by contacting us at info@shoeheals.org. We may continue to send transactional or service-related communications when necessary.
Information from Children
The Website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to ShoeHeals in a manner that is not permitted by law, please contact us so we can review and take appropriate action.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, comply with legal and tax obligations, resolve disputes, enforce agreements, and protect our interests. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Choices and Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, which can include requesting access, correction, deletion, restriction, or information about certain disclosures. You may also have rights to opt out of certain marketing or other processing. These rights are subject to legal exceptions and verification requirements.
To submit a privacy request, contact ShoeHeals at info@shoeheals.org or 773-916-7463 (SHOE). Please identify the nature of your request and provide enough information for us to verify and respond to it. ShoeHeals will handle requests in accordance with applicable law.
Third-Party Websites and Services
The Website may contain links to third-party websites, social media platforms, payment services, fundraising platforms, or other services. ShoeHeals is not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies and terms of any third-party service before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Website features. When we make changes, we will update the “Last Updated” date. Material changes may also be communicated through the Website or other reasonable means.
Contact Us
ShoeHeals, Inc.
Chicago, Illinois 60617
Phone: 773-916-7463 (SHOE)
Email: info@shoeheals.org
Website: www.shoeheals.org